ONLINE RETURN POLICY

100% SATISFACTION GUARANTEED

At Earthabart, customer come first. That’s why we guarantee total satisfaction with your purchase from our online store by offering a world-class returns policy.

NEW, UNUSED

Change your mind? No worries. We want you to be 100% satisfied with your purchase. If you decide for any reason a new and unused item purchased from our webstore is not for you after all, it can be returned within 60 days of receipt for a full refund in the original form of payment. An item qualifies as new and unused if it is returned in the same condition you received it in, with the original box and/or packaging, including tags where applicable, and everything else that was included with your purchase, such as manuals, warranty documents, and other accessories. Washed items do not qualify as new and unused. If we determine the returned item does not qualify as new and unused, but is otherwise undamaged, we will automatically process it as a return of a used item (i.e. it must be returned within 30 days to be accepted—see below).

All products purchased on Earthabart.com and apparel are covered by our returns policy. Earthabart product purchased through other channels, such as other websites and Earthabart retailers, including Earthabart-owned retail, are subject to their respective return policies, which may significantly depart from our online return policy. For questions about returns to these other channels, please reach out to them directly.

Once we receive your item(s) back at our distribution centers, we will do our best to process your return within three to five business days. You will receive an email confirmation when your return has been processed. From there, if your return is approved, it will take approximately another 72 hours for you to receive your refund, depending on your original form of payment (refunds through Paypal an Klarna may take longer). Refunded payments can only be made via the original form of payment. The refund amount is the original purchase price for the returned item(s), including applicable tax, but excluding original shipping and handling.

Unfortunately, we are unable to process direct exchanges. We recommend placing a new order and returning the item(s) you would like to exchange. The fastest way to do this is by initiating a return (use the Returns Portal for equipment or reach out to Our Care for bikes/bike frames), placing a new order, and then returning the item(s) you want exchanged for a refund. Otherwise, you can return the item(s) first, wait for your refund, and then place a new order. Please note, we cannot put items on hold while we wait for your return.

Return shipping is always complimentary! You will be provided with a prepaid shipping label or return (QR) code for FedEx dropoff once your return is initiated (see above for how to initiate a return).